FNB Specialist Vacancies 2025 Now Open in Windhoek, Namibia

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👉 Check for More: FNB Vacancies 2025

👨🏻‍💼 Position: Content and Capability Specialist

Location: Windhoek, Khomas, Namibia
Reference No:– R39842
Salary: As Per Market Related
Application Deadline: September 24, 2025

🎓 Responsibilities:

The Enablement Facilitator is responsible for planning, creating, managing, scheduling, and coordinating content and technical training activities that supports customer engagement, awareness, internal communication. Collaborates with marketing, branches, L&D, compliance and product segments to ensure that all content and training is accurate, compliant and aligned across branch networks and retail banking units. This role is responsible to ensure that product information, service updates, customer communications, and internal resources are clear, consistent, and effectively delivered across channels such as websites, mobile apps, intranet, and in branch materials. Engaging stakeholders across departments to gather training requirements and support operational efficiency across Retail, including product pillars, channels and customer sub-segments. This role ensures the consistent delivery of training programs that support business goals, regulatory adherence, and enhance customer experience.

Are you someone who can:

Ensure operational excellence through the delivery of work processes according to defined quality standards and business needs.
Collaborate with subject matter experts to ensure training content is accurate, relevant and aligned to retail banking operations (e.g. AML/KYC compliance).
Responsible for an annual review of training material with Retail Product Houses to ensure content is current, accurate, and aligned with operational needs.
Collaborate with Learning and Development (L&D) to conduct training needs analysis to identify gaps.
Develop and maintain annual content and training calendars in alignment with retail banking product launches, regulatory updates and schedules in collaboration with the Retail business.
Customize training programs as needed for specific retail banking requirements and regulatory changes.
Develop targeted training programs to address identified needs.
Evaluate training effectiveness and recommend improvements based on participation feedback, assessments, and operational performance metrics.
Monitor and ensure completion of mandatory training.
Compile reports on training participation, completion rates, outcomes, and feedback.
Ensure training materials, manuals, and job aids are updated and distributed appropriately.
Coordinate workshops to train branch and fulfillment staff on processes, product changes, and compliance updates (e.g., FATCA, KYC).
Work with product and digital teams to update content across the platforms.
Ensure all content complies with internal policies, regulatory standards and legal approvals.
Conduct periodic reviews and audits of published content to ensure accuracy and relevance.
Conduct specialized training across the business units on all regulatory and product segment (e.g. KYC, Compliance, Pricing)
Adaptable to changing priorities and business needs.
Participate in planned learning and development initiatives to enhance own skills and contribution.

🎓 Job Requirements:

Have a degree in Business Administration/ Information Systems or related
Have 3 to 5 years of experience in a similar environment
Demonstrate strong analytical, organisational, and problem-solving skills with a focus on execution.
Experience working with cross-functional tems and stakeholders.