FlyNamibia Call Center Agent Vacancies 2025, View the Latest Vacancy Advert

FlyNamibia Call Center Agent Vacancies are currently advertised in Windhoek, Namibia. FlyNamibia Call Center Agent Vacancies is currently one of the most popular job sources for job seekers in Namibia. We will talk about the FlyNamibia Call Center Agent Vacancies is a great resource for Call Center Agent job seekers if you’re seeking an Call Center Agent job opportunity with the FlyNamibia Company in Namibia. that are currently open today. If you’re looking for an Call Center Agent job opportunity with the FlyNamibia Company in Namibia, this article is a valuable resource for job seekers. This is a fantastic chance for you to advance in your career. Individuals interested in applying for jobs at FlyNamibia are advised to submit their applications before the closing date.

👨🏻‍💼 Position: Reservations & Call Center Agent

• Location: Windhoek, Khomas, Namibia
• Salary: As Per Market Related
• Application Deadline: 09 June 2025

🎓 Responsibilities:

• Handle inbound and outbound calls related to flight reservations, ticketing, schedule changes, and general travel inquiries with professionalism and courtesy.
• Create, modify, and cancel flight bookings using the reservation system, ensuring accuracy and compliance with fare rules and policies.
• Issue, reissue, and refund tickets following airline and regulatory guidelines.
• Provide passengers with accurate information on flight schedules, baggage allowances, special service requests (e.g., UMNR, wheelchair assistance), and fare conditions.
• Assist with resolving passenger complaints and irregular operations such as delays, cancellations, and rebookings.
• Coordinate with stations, travel agents, and other departments to ensure smooth passenger service and operational efficiency.
• Maintain up-to-date knowledge of airline policies, fare structures, and industry regulations.
• Manage queues and follow up on pending reservations or ticketing issues to minimize abandoned calls and ensure customer satisfaction.
• Document and escalate complex issues or irregularities to supervisors for further handling.
• Contribute to team goals, participate in training, and support continuous improvement initiatives within the Reservations Department.

🎓 Job Requirements:

• Grade 12 Certificate or equivalent.
• At least 2 years’ experience in Reservations and Ticketing within the Airline or Travel industry.
• Proficiency in reservation systems such as AeroCRS and Amadeus.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work under pressure, multitask, and meet tight deadlines.
• Willingness to work shifts, weekends, and public holidays as required.
• Strong computer literacy, especially in MS Office.

👉  Apply FlyNamibia Careers Portal.

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